Have a question? Find the contact information for our departments below so we can assist you quickly and efficiently. Don’t forget to check out our FAQ for answers to common questions—we may already have what you’re looking for!

• Customer Inquiries: support@colorfulstandard.com

• PR Inquiries: pr@colorfulstandard.com

• Brand Ambassador Inquiries: hello@colorfulstandard.com

Colorful Standard is designed in Denmark and produced in Portugal by a team of skilled individuals we’ve partnered with for years. Together, we aim to create responsibly-made products that care for you and the planet.

You can find us at:

Colorful Standard
Kronprinsensgade 8, 1.
1114 Copenhagen, Denmark

Are you a content creator with a passion for sustainability, ethical fashion, and eco-friendly products? Let’s team up! Click here to share your social media handles and tell us about yourself.

We accept a wide variety of payment options to make shopping easy for you:
Visa, Mastercard, Maestro, American Express, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, PayPal, and Klarna.

We currently ship to the following countries:
Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and the United States.

We currently deliver directly to your door, so please make sure to provide your full private address when placing an order.

Absolutely! Once your order has been shipped, we’ll send you an email with your tracking number. Please note it might take a few hours for the tracking number to become active—it’s totally normal, so don’t worry.

No surprises here! The final price of your order includes all duties, import costs, and local taxes, so you won’t have to pay anything extra upon delivery.

We offer a 30-day return policy, so you have plenty of time to decide if it’s a match! If it’s not, you can find all the details on how to process your return in our Shipping & Returns section at the bottom of our website.

The step-by-step guide for returns is available in our Shipping & Returns section.

We currently do not offer free returns. For more information, visit our Shipping & Returns section at the bottom of the website.

Once your return package has been received and processed, you’ll receive an email confirmation. Refunds will be issued to the original payment method, but please note it may take up to 14 business days for the refund to appear in your account.

Items bought in person must be returned to the original store of purchase. Please contact the retailer directly to learn about their return policy.

Unfortunately, online purchases cannot be refunded in-store. However, you’re welcome to exchange your item for an in-stock item at the store.

We currently don’t offer direct exchanges for online purchases. To get a replacement, simply return the unwanted item and place a new order for your preferred product.

Yes! However, refunds will always be credited back to the original payment method used to purchase the gift.

Yes, you can. Please create a return for each order in our system, and choose the self-postage option. Print out the self-postage label(s), and attach to the outside of yout package along with your actual shipping label. This shipping label, you have to purchase yourself.

In this case, be sure to attach both return labels on your package.

Yes! A confirmation email will be sent to your email address within a few minutes of purchase. If you don’t receive it, please check your spam folder or contact us at support@colorfulstandard.com.

Unfortunately, all orders are final once placed, and we’re unable to make edits or cancellations. This is because we aim to process orders as quickly as possible.

Unfortunately, we cannot update shipping or billing details once an order has been placed.

Very rarely, we may need to cancel an order if the stock level was displayed incorrectly at the time of purchase. If this happens, we’ll email you right away with an explanation and an upd

We’re so sorry to hear about this! At Colorful Standard, we stand behind the quality of our products and are committed to resolving this for you quickly and efficiently.

For items purchased on colorfulstandard.com, please visit our Warranty section and fill out the claim form. It’s quick and easy!

For items purchased in-store or from other retailers, kindly contact the store directly for assistance.

Submit Your Claim

Missing Order
If your tracking shows "delivered" but you haven’t received the package:

1. Check with your household members or neighbors to see if someone accepted the package on your behalf.

2. If you still can’t locate it, please contact us at support@colorfulstandard.com within 4 business days of the "delivered" status. Include your order information so we can help resolve the issue.

Missing Item
If you’re missing an item from your order, please email support@colorfulstandard.com with:

• A photo of the box and delivery note
• A list of the items you did receive

We’ll investigate and make it right.

We’re sorry to hear your parcel didn’t reach you! Once your order is returned to our warehouse, we’ll process it as a return and issue a refund. Feel free to place a new order on our website at your convenience.

Unfortunately, discount codes can’t be applied to orders that have already been placed. But don’t worry—you can save the code for your next purchase! 😊

We’re so sorry it’s unavailable right now! At Colorful Standard, we’re committed to reducing waste and avoiding overproduction. This means some items may temporarily go out of stock—but no worries, we’re constantly restocking your favorites!

To be the first to know when it’s back, just click “Notify me when available” on the product page, and we’ll send you an email as soon as it’s ready.

You bet! We believe in creating high-quality, durable products that stand the test of time. That’s why we offer a 2-year warranty on all our items.

No, our products are intended for personal use only. Orders placed for resale or export purposes may be canceled at our discretion.

Welcome to the Colorful Community! This is a space shaped by creativity, positivity, and mutual respect. Whether you’re leaving a comment, sliding into our DMs, or reaching out to customer service, these guidelines are here to make sure everyone feels safe, valued, and heard. Thanks for being here!

Our Role Here: 

• Spark positive and helpful conversations. 
• Support our customers in their Colorful Experience. 
• Make it crystal clear what’s cool (and what’s not) in our community. 

Your Role Here: 

• Lift Each Other Up: Like, share, and cheer on posts that make you smile. 
• Help Us Keep It Safe: Report anything that feels off or harmful. 
• Think Before You Post: Remember, what you share is public. 

The Colorful Code 

1. Spread Kindness & Positivity  Treat everyone with kindness and empathy, just like you’d want to be treated. Disagreeing is fine but keep it respectful. No personal digs or bullying, please! Let’s celebrate what makes each of us unique.  
2. Zero Tolerance for Hate  We don’t tolerate discrimination or hate speech here. That means no racism, sexism, homophobia, transphobia, ableism, or any other form of hate. Harassment, threats, or intimidation? One strike and you’re out.  
3. Keep It On-Topic & Constructive  Join the conversation in a way that adds value. Share your thoughts, ask questions, or give feedback, but keep it relevant and constructive.  
4. No Spam or Self-Promo  We love passion, but not spam. No repetitive, irrelevant, or promotional posts, please. Unsolicited self-promo or ads? Those will be shown the door. 
5. Protect Everyone’s Privacy  Keep personal info (yours and others’) private. Never share addresses, phone numbers, emails, or payment details. Doxing (posting someone’s private info to harm them) is an instant ban.  
6. Keep It Legal & Family-Friendly  No illegal stuff—copyrighted material, pirated content, or anything against the law. And let’s keep things PG: no nudity, explicit content, or graphic violence.  
7. No Trolling Allowed  Trolls belong under bridges. If you derail conversations or stir up trouble you will be banished back to the shadows.  
8. Be Thoughtful About Comments on Appearance  Love someone’s style or want to compliment a Colorful Standard look? Go for it! But negative or unsolicited comments about anyone’s body, appearance, or voice aren’t okay. 

If Guidelines Are Broken 

We want this community to be safe, respectful, and inspiring for everyone. That’s why we take breaches of these guidelines seriously. 

Here’s how we typically respond: 

• Minor issues (off-topic comments, spam, etc.): You’ll get a friendly reminder or warning.  
• Repeated or deliberate violations: May lead to your content being removed or your account being restricted or banned.  
• Serious breaches (hate speech, harassment, doxing): These are not tolerated. You may be banned immediately. 

Every situation is different, and we’ll use our discretion to handle issues fairly and consistently. 

Let’s all help make this space as colorful, kind, and creative as it can be. 

Need Help? 

For questions about orders, payments, or your account, please use our official support email:  📩 support@colorfulstandard.com

Thanks for making our community brighter!

— The Colorful Standard Team in Copenhagen 

We believe in a future where overconsumption is replaced with a more responsible way of living. In every aspect of how we do business, we strive to be as responsible as possible for the benefit of society and the planet. Sales rely on a business model rooted in overproduction, overconsumption, and hidden corporate margins - that is not what we are about. Instead, we believe in offering high-quality products at a fair price all year round. Clothes that will last for years to come. They are sustainable, colorful, and uncomplicated.

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